Current Role at Keystone Education Group — Carlo Niccolai

I'm a Digital Operations Specialist at Keystone Education Group — a global edtech company connecting students with universities and education providers.

I joined in March 2025 in the OPS QA team. Alongside the QA work I started building AI tools and automations for a variety of different teams — and in June 2026 that turned into a promotion to Digital Operations Specialist, still within OPS, now owning AI and automation end to end.

Day to day I build automations and AI systems at scale, both in HubSpot and n8n, sit on the OPS legal-review team, help with tenders and public procurement, and helped facilitate the merger with our German branch.

Along the way I've become a go-to person for AI adoption — rolling out tools and training colleagues from Operations to Sales.

Here's what that looks like in practice: